What is the self service solution?
The Intellident self-service solution gives users the ability to issue, renew and return items, check account status and even pay fees all without the need to interact directly with a member of staff. The solution uses Radio Frequency IDentification (RFID) technology as a means of allowing customers to 'self-serve'. Simply by placing an item (or multiple items) on a self-service desk, in any orientation, allows the RFID label to be read without the need to open the cover.
Benefits include
- Significant cost savings in line with Gershon initiatives
- Increase in library usage and throughput of both customers and loan items
- Re-deployment of staff from traditional, repetitive tasks providing a customer focussed service
Library Management System Connection
All Intellident self-service solutions connect to existing Library Management Systems (LMS) using industry standard SIP2 protocol. By configuring the Intellident Liber8 self-service software, which is designed in-house, to suit the individual requirements of the library, there are little alterations required to the LMS.
To view a list of the self-service products available
click here
“The solution provided by Intellident integrates extremely well with our vision for the new Central Library.”
Steve Hardman
City and County of Swansea
Contact meClick here to get more information about the self service solution
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