What is the self service solution?
The Intellident self-service solution gives users the ability to issue, renew and return items, check account status and even pay fees all without the need to interact directly with a member of staff. The solution uses Radio Frequency IDentification (RFID) technology as a means of allowing customers to 'self-serve'. Simply by placing an item (or multiple items) on a self-service desk, in any orientation, allows the RFID label to be read without the need to open the cover.
Benefits include
- Increase the frequency and use of library services
- Extend opening hours without additional staff expense
- Better allocate library space for patrons of the library
- Optimise your entire library collection
- Improve security on all of your items
- Reduce, and often eliminate, queues
- Enable faster collection of payments and fines
- Improve customer service and access to staff
Click here to see the range of products that are available within the Intellident portfolio.
“The solution provided by Intellident integrates extremely well with our vision for the new Central Library.”
Steve Hardman
City and County of Swansea
QuickLink = PR33
Contact meClick here to get more information about the self service solution
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